Refund Policy

Last updated: October 2, 2026

Nobody should pay for images that never arrive. This refund policy explains how refunds work at SiImageGen, the SI image generator at siimagegen.com: when credits return to your balance on their own, when a payment can go back to your card, and how to reach us. Every image made with SI (super intelligence, formerly called AI) uses paid computing time, so the rules in this refund policy try to be fair to both sides. This refund policy applies to every credit pack bought on siimagegen.com.

Automatic credit refunds for failed generations

Starting a generation puts its credits on hold, and they are only spent if the images come back. You never have to ask for this kind of refund: when a generation fails, the full credit amount returns to your balance by itself, usually within seconds and always within an hour. We treat a generation as failed when:

• the provider responds with an error, or our request does not get through to it;
• the model’s safety filter blocks your prompt, your reference image or the result;
• it has been running for 45 minutes without finishing, and we cancel it;
• the finished images cannot be copied into our storage.

A failed request stays in your Create feed with a short explanation and a note that its credits were refunded. A prompt refused by our own moderation check is never charged, because that check runs before any credits are held.

Results you do not like

An image that renders but does not match your idea is not a failed generation. Each request costs us real provider fees, so we do not refund credits for results that are simply disappointing, such as misspelled text, odd hands or an edit that changed more than you wanted. To keep costs low while you refine a prompt, draft with Recraft 4.1 Flash (3 credits per image) or Seedream 5 Flash (10 credits), ask for one image at a time, and use “Edit this image” to fix a detail instead of starting over.

Common situations

• A generation seems stuck. Running requests are checked automatically every few minutes. One that is still unfinished after 45 minutes is cancelled and refunded without any action from you.
• An image is blank, corrupted or missing. If a finished request contains a broken image, or fewer images than you paid for, email us the time of the request and its prompt. We check the job record and return the credits for every image that is missing or technically defective.
• Part of the prompt was ignored. That happens with every image model and does not count as a failure, so no credits are returned. A shorter prompt with one clear subject, or a reference image, usually helps.
• You deleted a generation. Deleting removes its images from your library and our storage, but the credits it used do not come back.

Before you buy

New accounts created with Google get 50 free credits, enough for five Seedream 5 Flash images, and the gift center adds small amounts for daily check-ins and other actions, so you can compare models before paying anything. The exact cost of each request is shown on the Generate button, and the SI image generator pricing page lists every pack. If you are unsure which one fits, start with the smallest: credits from later purchases add to the same balance.

Buying credit packs

Each pack is a single payment. Its credits land in your account once Stripe confirms the charge, and they do not expire. Every pack includes bonus credits:

• Starter, $9.90: 1,000 credits plus a 10% bonus, 1,100 in total.
• Creator, $29.90: 3,000 credits plus a 20% bonus, 3,600 in total.
• Studio, $79.90: 8,000 credits plus a 30% bonus, 10,400 in total.

New members also receive 30% extra credits on their first pack if they buy it within 48 hours of signing up. Because credits can be used the moment they arrive, purchases are final except in the cases described in this refund policy. We send the money back to the card or method you paid with if:

• the same order was billed to you twice or more;
• you paid, but the credits never showed up in your account;
• a fault on our side kept you from using the service and we could not resolve it within a reasonable time;
• you are an EU or UK consumer, you ask within 14 days of buying, and none of the pack’s credits have been used;
• consumer protection law where you live requires a refund.

What a refund does to your balance

When a payment is refunded, we take back everything that payment put into your account: the pack credits, the pack bonus and, if it applied, the new-member bonus. If you already spent some of them, we remove only what is left in your balance, so the balance never goes below zero and you are never billed for credits you used. A refunded first purchase still counts as your first pack, so the new-member offer does not start again.

Free and promotional credits

Gift and sign-up credits cannot be cashed out or exchanged for money. The only refund that applies to them under this refund policy is the automatic credit refund when a generation fails. We may withdraw them if they were obtained with multiple or fake accounts.

Examples

• A request fails. You ask Nano Banana Pro for four images and the provider reports an error. The request is marked as failed and the full 216 credits reappear in your balance within seconds, with nothing for you to do.
• Billed twice. You notice two identical charges for the Creator pack. Send us the date and amount, and the extra payment is refunded in full.
• You no longer need the credits. You used some of a Starter pack and decide you do not need the rest. The purchase is final, but the unused credits stay available with no expiry date.
• A refund after some use. Your only credits came from the Starter pack, bought as a new member: 1,430 in all (1,000 plus the 10% pack bonus plus the 30% new-member bonus). You used 400 of them before we approved a refund for a fault on our side, so the remaining 1,030 are removed and your balance ends at zero. The 400 you used are never charged back.

How to request a refund

To ask for any refund described in this refund policy, email support@siimagegen.com from the address you sign in with, within 14 days of the payment. Tell us when you were charged, how much, and which pack; for a broken image, add its prompt and roughly when you made it; for a double charge, a screenshot of both lines on your statement helps. We usually reply within two business days. Approved refunds return to the original payment method, and banks usually take 5 to 10 business days to show them.

No subscriptions

SiImageGen has no plans or memberships. You pay only when you choose to buy a pack, so there is never anything to cancel.

Currency and bank charges

All prices are in US dollars, and that is the currency we charge. A card in another currency may attract conversion or foreign transaction fees from your bank. We have no control over those fees and cannot refund them, but an approved refund always returns the full dollar amount you paid.

Price changes

Changes to pack prices or to a model’s credit price never reduce the credits already in your balance. The cost of each request is shown before you start, and the amount shown is the amount we deduct.

Who to contact

The refunds described in this refund policy are handled by the SiImageGen team, not by fal.ai or the model providers, so write to us rather than to them. Accounts we close for violating our Terms of Service, such as creating fake accounts to collect free credits, may lose their remaining credits.

Chargebacks

Please write to us before disputing a charge with your bank. It is usually faster, and we fix genuine problems quickly. We may pause an account while a dispute about one of its payments is open.

Changes to this refund policy

We revise this refund policy when the service changes and update the date at the top. A purchase is always governed by the version that was live on the day you made it. Related pages: our Terms of Service and Privacy Policy. Questions about this refund policy: support@siimagegen.com.